Marketing Plan for Patient Engagement Solutions Businesses

Explore Options to Get a Marketing Plan.


Patient Engagement Solutions marketing plan template

Are you interested in marketing your patient engagement solutions Business?

Introduction

In today’s rapidly evolving healthcare landscape, patient engagement has emerged as a critical component in enhancing the overall quality of care and improving health outcomes. As a Patient Engagement Solutions business, your ability to connect with healthcare providers and empower patients plays a pivotal role in fostering satisfaction and loyalty. Crafting a comprehensive marketing plan tailored to this niche not only helps you outline your business goals but also positions you effectively within a competitive market. This article will guide you through the essential steps to develop a robust marketing strategy that resonates with your target audience, showcases your unique offerings, and ultimately drives growth for your Patient Engagement Solutions business. From understanding market dynamics to leveraging digital channels, we will explore the key elements that will enable you to engage effectively with both healthcare professionals and patients alike.

Target Audience and Market Segmentation

Understanding your target audience is crucial for the success of any marketing plan, especially for a Patient Engagement Solutions business. The healthcare landscape is diverse, and identifying the specific groups you aim to serve can significantly enhance your marketing efforts. Begin by segmenting the market based on several key factors. Demographic segmentation involves categorizing potential clients according to age, gender, income, education level, and occupation. For instance, younger healthcare providers may be more inclined to adopt innovative technologies, while older practitioners may require more education and reassurance about the benefits of engaging with such solutions. Next, consider geographic segmentation, which entails analyzing the location of your target audience. Different regions may have varying healthcare needs and levels of technology adoption. Urban areas might be more receptive to advanced patient engagement tools due to their access to technology and higher population density, whereas rural areas might focus on solutions that enhance communication over distance. Behavioral segmentation looks at the specific behaviors and attitudes of potential users. This includes their readiness to adopt new technologies, their current level of patient engagement, and their openness to integrating solutions into their practice. Surveys and interviews with healthcare providers can provide valuable insights into their pain points and preferences. Psychographic segmentation delves into the motivations, values, and lifestyles of your audience. Understanding the beliefs and attitudes of healthcare professionals—such as their commitment to patient-centered care—can inform your messaging and help tailor your solutions to meet their needs. Finally, it's essential to analyze the various stakeholders involved in patient engagement, such as healthcare providers, patients, administrative staff, and IT departments. Each group has distinct needs and concerns that your marketing strategy should address. For example, while healthcare providers may focus on improving patient outcomes, administrative staff might prioritize ease of use and compliance with regulations. By meticulously defining your target audience and segmenting the market, your Patient Engagement Solutions business can create a more targeted and effective marketing plan that resonates with potential clients and drives engagement.

Setting up Key Marketing Objectives


1. Understand the Target Audience
- Identify key segments within the healthcare sector, such as hospitals, clinics, and individual practitioners.
- Analyze the needs, challenges, and pain points of these segments regarding patient engagement.
2. Conduct Market Research
- Evaluate competitors and their marketing strategies.
- Analyze industry trends and emerging technologies in patient engagement.
- Gather insights through surveys or interviews with existing and potential clients.
3. Define SMART Objectives
- Ensure objectives are Specific, Measurable, Achievable, Relevant, and Time-bound.
- Example objectives may include increasing brand awareness, improving lead generation, or enhancing customer retention.
4. Focus on Patient-Centric Goals
- Set objectives that prioritize improving patient outcomes and experiences.
- Aim for measurable improvements in patient satisfaction scores or engagement rates within a specified timeframe.
5. Align with Business Goals
- Ensure marketing objectives support overall business goals, such as revenue growth, market expansion, or product development.
- Prioritize objectives that directly contribute to the company’s vision and mission.
6. Utilize Key Performance Indicators (KPIs)
- Identify relevant KPIs to track progress, such as website traffic, conversion rates, or social media engagement.
- Establish baseline metrics to measure the effectiveness of marketing efforts over time.
7. Incorporate Feedback Mechanisms
- Set objectives that include regular evaluation and adjustment based on feedback from clients and market performance.
- Use patient and provider feedback to refine marketing strategies and objectives.
8. Create a Balanced Marketing Mix
- Develop objectives that encompass various marketing channels, including digital marketing, content marketing, email campaigns, and events.
- Ensure a holistic approach that integrates both online and offline strategies.
9. Plan for Resource Allocation
- Set objectives that consider the budget, personnel, and technology resources available.
- Align resource allocation with prioritized objectives to maximize impact.
10. Set Timelines and Milestones
- Establish clear timelines for achieving each objective and include milestones for tracking progress.
- Create a timeline that allows for flexibility, enabling adjustments as necessary based on market changes or feedback. By following these steps, you can create key marketing objectives that effectively drive the success of a Patient Engagement Solutions business.

Brand Positioning and Messaging

Developing a brand positioning and messaging strategy for a Patient Engagement Solutions business is crucial to distinguishing your offerings in a competitive landscape. Start by understanding your target audience, which includes healthcare providers, patients, and payers. Conduct thorough market research to identify their pain points, preferences, and behaviors. This insight will inform your positioning and messaging, ensuring they resonate with your audience. Next, define your unique value proposition (UVP). What sets your solutions apart from the competition? Whether it’s advanced technology, user-friendly interfaces, or exceptional customer support, clearly articulate these differentiators. This UVP should be integrated into all your messaging, from website content to marketing collateral. Consider the emotional and functional benefits your solutions offer. While functionality is essential—such as improving patient communication and enhancing care coordination—emotional benefits like fostering trust and empowerment among patients can strengthen your brand’s appeal. Use storytelling to convey these benefits, sharing real-life case studies or testimonials that demonstrate the impact of your solutions. Your brand voice should be consistent across all channels, whether it’s authoritative, compassionate, or innovative. This consistency helps build brand recognition and trust. Tailor your messaging to meet the needs of different segments within your audience. For instance, communication directed at healthcare providers might focus on efficiency and outcomes, while messaging for patients could emphasize support and accessibility. Lastly, ensure your messaging aligns with current healthcare trends and regulations. Keeping your communication timely and relevant will enhance credibility and engagement. Regularly revisit and refine your positioning and messaging strategy to adapt to changes in the market and feedback from your audience, ensuring that your Patient Engagement Solutions business remains a leader in the field.

Digital Marketing Strategies for Patient Engagement Solutions businesses

To effectively reach your target audience and enhance the visibility of a Patient Engagement Solutions business, a multifaceted digital marketing strategy is essential. Here are some key approaches to consider: Search Engine Optimization (SEO)
1. Keyword Research: Identify relevant keywords and phrases that potential clients might use when searching for patient engagement solutions. Terms like “patient engagement tools,” “healthcare communication solutions,” and “patient experience software” can be valuable.
2. Content Creation: Develop high-quality, informative content that addresses the pain points of your target audience. This can include blog posts, case studies, and whitepapers that showcase the benefits of patient engagement solutions and successful implementations.
3. On-Page SEO: Optimize website elements such as title tags, meta descriptions, and header tags with targeted keywords. Ensure that the website is mobile-friendly and has a fast loading speed to improve user experience.
4. Local SEO: If your business operates within a specific geographical area, optimize your Google My Business listing. Include local keywords and encourage satisfied clients to leave positive reviews to enhance local search visibility.
5. Link Building: Build a network of backlinks from reputable healthcare industry websites, blogs, and forums. Guest blogging and partnerships can help establish credibility and improve search rankings. Social Media Marketing
1. Platform Selection: Focus on platforms that are popular with healthcare professionals, such as LinkedIn, Twitter, and Facebook. Each platform serves a different purpose—LinkedIn for B2B networking, Twitter for industry news, and Facebook for community engagement.
2. Content Sharing: Regularly share informative content, such as articles, infographics, and videos that highlight the importance of patient engagement. Use engaging visuals and clear calls-to-action to drive traffic back to your website.
3. Community Building: Create and participate in groups or forums related to healthcare and patient engagement. Engage with followers by responding to comments and questions, which helps build trust and authority in the industry.
4. Influencer Partnerships: Collaborate with healthcare influencers or thought leaders who can authentically promote your solutions to their audience. This can expand your reach and establish credibility.
5. Paid Social Advertising: Utilize targeted ads on platforms like Facebook and LinkedIn to reach specific demographics. Ads can promote new features, case studies, or educational webinars that encourage engagement. Pay-Per-Click (PPC) Advertising
1. Google Ads: Create targeted PPC campaigns using Google Ads to reach potential clients actively searching for patient engagement solutions. Use keyword targeting to ensure your ads appear for relevant searches.
2. Retargeting Campaigns: Implement retargeting strategies to reach users who have visited your website but did not convert. Display ads on other websites or social media platforms to remind them of your services.
3. Landing Pages: Develop dedicated landing pages for your PPC campaigns that provide specific information aligned with the ad's messaging. Ensure these pages have clear calls-to-action and lead capture forms to convert visitors into leads.
4. A/B Testing: Continuously test different ad copies, visuals, and CTAs to determine what resonates best with your audience. Use the insights gained to optimize campaigns for better performance.
5. Analytics and Optimization: Regularly track and analyze PPC campaign performance metrics, such as click-through rates (CTR) and conversion rates. Use this data to refine your strategy and allocate budget towards the most effective channels. By integrating these digital marketing strategies, a Patient Engagement Solutions business can effectively enhance its online presence, engage with potential clients, and ultimately drive growth in a competitive healthcare landscape.

Offline Marketing Strategies for Patient Engagement Solutions businesses


1. Press Releases: Craft and distribute press releases to announce new solutions, partnerships, or significant milestones. Target local and industry-specific publications to increase visibility.
2. Industry Conferences and Trade Shows: Attend or exhibit at healthcare and technology conferences. This provides opportunities to showcase your solutions, network with potential clients, and stay updated on industry trends.
3. Workshops and Seminars: Organize workshops or seminars for healthcare providers to educate them about the importance of patient engagement and how your solutions can help. This positions your business as an industry thought leader.
4. Networking Events: Host or participate in local networking events for healthcare professionals. Building relationships in-person can lead to referrals and collaborations.
5. Print Brochures and Flyers: Create informative brochures and flyers that detail your solutions. Distribute them in medical offices, clinics, hospitals, and at industry events.
6. Direct Mail Campaigns: Develop targeted direct mail campaigns to reach healthcare providers and decision-makers. Personalized letters or postcards can effectively communicate your value proposition.
7. Sponsorships: Sponsor local health fairs, community events, or charity runs that align with your brand. This enhances visibility and demonstrates your commitment to community health.
8. Referral Programs: Establish a referral program for existing clients or partners. Incentivize them to refer new clients by offering discounts or other rewards.
9. Print Advertising in Industry Magazines: Invest in advertising space in reputable healthcare and medical journals or magazines that target your audience.
10. Patient Engagement Workshops: Partner with hospitals or clinics to conduct workshops focused on patient engagement strategies. This not only showcases your expertise but also helps build relationships with potential clients.
11. Community Outreach Programs: Engage in community health initiatives that promote wellness and patient engagement. This could include free health screenings or informational sessions.
12. Local Radio and TV Sponsorships: Sponsor health-related segments on local radio or television stations to reach a broader audience. This can help increase brand awareness and credibility.
13. Collaborations with Healthcare Influencers: Partner with respected healthcare professionals or influencers who can endorse your solutions through speaking engagements or community events.
14. Patient Testimonials and Case Studies: Collect and publish patient testimonials and case studies in print materials to showcase the effectiveness of your solutions, thus building trust with potential clients.
15. Networking with Advocacy Groups: Collaborate with patient advocacy groups to better understand patient needs and to promote your solutions. This can also enhance your credibility within the healthcare community.
16. Educational Materials for Healthcare Providers: Create and distribute educational materials such as whitepapers or case studies that provide insights into the benefits of patient engagement, establishing your business as a knowledgeable resource.
17. Community Health Fairs: Set up a booth at local health fairs to interact directly with potential clients and demonstrate your solutions in action.
18. Local Business Partnerships: Form partnerships with local businesses that serve the healthcare industry, such as medical supply companies or health clubs, to cross-promote services.

Sales Funnels and Lead Generation for Patient Engagement Solutions businesses

Creating an effective marketing plan for a Patient Engagement Solutions business begins with understanding the unique needs of healthcare providers and patients. A well-structured sales funnel and strategic lead generation tactics are essential to attract and convert potential clients. Here’s how to approach these critical components. Start by defining your target audience. In the context of Patient Engagement Solutions, your audience may include hospitals, clinics, private practices, and healthcare professionals. Understand their pain points, such as improving patient communication, enhancing patient satisfaction, and increasing compliance with treatment plans. This insight will help tailor your messaging throughout the sales funnel. The sales funnel typically consists of several stages: awareness, interest, consideration, intent, evaluation, and purchase. At each stage, your strategies should align with the goals and needs of prospective clients. Awareness Stage: Utilize content marketing to educate your audience about the importance of patient engagement. Create blog posts, infographics, and videos that highlight trends in patient engagement and the benefits of your solutions. Invest in SEO to ensure your content ranks well for relevant search terms, making it easier for potential clients to find you. Interest Stage: Once you've captured attention, provide more detailed information. Webinars, case studies, and whitepapers can showcase how your solutions have improved patient engagement for other organizations. Use targeted social media advertising to promote these resources, focusing on platforms where healthcare professionals are active, such as LinkedIn. Consideration Stage: At this point, potential clients are evaluating their options. Develop comparison guides that clearly outline the features and benefits of your solutions versus competitors. Offering free trials or demos can also help prospects experience the value of your product firsthand. Intent Stage: When prospects express intent to purchase, follow up with personalized email campaigns that address their specific needs. Share testimonials and success stories from current clients to reinforce trust and credibility. Implementing marketing automation tools can streamline this process and ensure timely communication. Evaluation Stage: As clients are ready to make a decision, provide comprehensive support. Offer consultations to answer any questions and guide them through the implementation process. Create a dedicated FAQ section on your website to address common queries and concerns. Purchase Stage: Once a client decides to engage your solutions, ensure a seamless onboarding process. This is crucial for client satisfaction and retention. Post-purchase follow-ups can encourage feedback and foster a long-term relationship. For lead generation, leverage multiple channels to attract potential clients. In addition to content marketing, consider search engine marketing (SEM) to drive targeted traffic to your site. Use pay-per-click (PPC) campaigns that focus on keywords related to patient engagement solutions. Networking at industry conferences and events can also be beneficial. Participate in speaking engagements or panel discussions to position your business as a thought leader in the field. Additionally, consider partnerships with healthcare organizations and influencers who can help amplify your message. Implementing a referral program can incentivize existing clients to recommend your solutions to others in their network, further expanding your reach. Finally, continuously analyze and optimize your funnel and lead generation strategies. Use analytics tools to track conversion rates and identify areas for improvement. Regularly update your content and refine your SEO strategies to stay relevant in a rapidly evolving healthcare landscape. By focusing on these strategies, your Patient Engagement Solutions business can effectively attract, nurture, and convert leads, ultimately leading to sustained growth and success in the market.

Competitive Landscape for Patient Engagement Solutions businesses

Analyzing the competitive landscape and positioning for a Patient Engagement Solutions business involves a systematic approach to understanding the market dynamics, identifying key competitors, and determining your unique value proposition. Here’s how to conduct this analysis effectively:
1. Market Research: Begin by gathering data on the overall healthcare technology market, specifically focusing on patient engagement solutions. Identify trends, growth rates, and emerging technologies that may influence the sector.
2. Identify Competitors: Create a list of direct and indirect competitors in the patient engagement space. Look for companies offering similar solutions, including patient portals, communication tools, and mobile applications designed to enhance patient involvement in their healthcare.
3. SWOT Analysis: For each identified competitor, conduct a SWOT analysis that examines their strengths, weaknesses, opportunities, and threats. This will help you understand their market position and areas where they excel or fall short.
4. Evaluate Product Offerings: Analyze the features and benefits of competitor products. Consider usability, integration capabilities with existing healthcare systems, customization options, and pricing structures. Understanding these elements will allow you to identify gaps in the market.
5. Assess Target Audience: Investigate the target demographics of your competitors. Determine who they are marketing to, such as specific healthcare providers (hospitals, clinics, private practices) or patient demographics (chronic illness patients, elderly populations). This insight will help you refine your own target audience.
6. Analyze Market Positioning: Evaluate how competitors position themselves in the market. Look at their messaging, branding, and marketing strategies. Consider how they highlight their unique features and benefits to differentiate themselves from others.
7. Customer Feedback and Reviews: Explore online reviews, testimonials, and case studies related to each competitor. This qualitative data can unveil customer satisfaction levels, common pain points, and unmet needs that your business can address.
8. Regulatory Landscape: Be aware of any regulations and compliance standards that govern patient engagement solutions. Understanding how competitors navigate these can inform your own strategy and highlight areas where you can ensure compliance more effectively.
9. Technology and Innovation Trends: Keep an eye on technological advancements that competitors are adopting. From AI-driven analytics to telehealth integration, recognizing these trends will help you stay ahead of the curve and innovate your offerings.
10. Strategic Partnerships: Investigate if competitors have formed strategic alliances or partnerships that enhance their service offerings or market reach. Identifying potential partnerships for your business can be crucial for growth and competitive positioning.
11. Market Gaps: After thoroughly analyzing your competitors, identify market gaps where your patient engagement solutions can offer unique benefits or features that are currently lacking in the offerings available. This could range from better user experience to addressing specific patient needs.
12. Articulate Your Unique Value Proposition: Based on the insights gathered, craft a compelling unique value proposition that clearly communicates how your solutions stand out from the competition. Focus on the specific benefits and outcomes that your target audience values most. By systematically analyzing the competitive landscape and positioning of your Patient Engagement Solutions business, you can create a well-informed marketing plan that leverages market insights to effectively reach and engage your target audience.

Conclusion

In conclusion, crafting a comprehensive marketing plan for a Patient Engagement Solutions business is essential for driving growth and fostering meaningful connections with healthcare providers and patients alike. By clearly defining your target audience, setting measurable goals, and leveraging a mix of digital and traditional marketing strategies, you can effectively position your solutions in a competitive market. Remember to continuously evaluate and refine your approach based on market feedback and emerging trends in healthcare technology. With a well-structured marketing plan, you can enhance patient experiences, improve health outcomes, and ultimately contribute to the success of your business in this dynamic industry. Stay focused on your mission, and let your marketing efforts reflect the value you bring to both patients and healthcare providers.

Why Write a Marketing Plan?

A marketing plan is a crucial tool for any business or startup, helping to drive growth, increase brand awareness, and achieve business objectives. Here’s why a well-structured marketing plan is essential:

  • Define Your Marketing Goals: Set clear objectives and strategies to achieve them.
  • Target the Right Audience: Identify and understand your ideal customers.
  • Improve Brand Positioning: Differentiate your business in a competitive market.
  • Create a Roadmap for Success: Establish a structured approach to marketing efforts.
  • Optimize Marketing Budget: Ensure cost-effective allocation of resources.
  • Enhance Digital Presence: Leverage online channels to maximize reach and engagement.
  • Track and Measure Success: Use key performance indicators (KPIs) to refine strategies.
  • Gain Competitive Advantage: Analyze competitors to develop unique selling propositions.
  • Boost Customer Engagement: Build stronger relationships through effective communication.
  • Increase Sales and Revenue: Drive conversions with targeted marketing efforts.

Marketing Plan Content

Creating a marketing plan doesn’t have to be overwhelming. Here are the essential sections to include:

  • Executive Summary: A high-level overview of the marketing strategy.
  • Brand Positioning & Messaging: Define your brand identity and key messages.
  • Target Audience & Customer Personas: Identify demographics, interests, and pain points.
  • Competitive Analysis: Understand competitors and market trends.
  • Marketing Strategies & Channels: Outline digital, content, social media, and offline strategies.
  • Budget Allocation & Resources: Plan marketing spend across various channels.
  • Key Performance Indicators (KPIs): Define success metrics and tracking methods.
  • Implementation Plan & Timeline: Set action steps and deadlines for execution.

Customizable Marketing Plan Template

To create the perfect Patient Engagement Solutions marketing plan, follow these steps:

  1. Download the Template: Fill out the form below to access our editable Word document, tailored for Patient Engagement Solutions businesses.
  2. Customizable Content: The template includes guidance and examples to help you complete each section.
  3. Free Consultation: Schedule a complimentary 30-minute session with one of our marketing consultants.

Ongoing Marketing Strategy

Marketing isn’t a one-time effort—it’s an ongoing process. Your strategy should evolve with market trends, customer behaviors, and business objectives. Regularly updating your marketing plan ensures long-term growth and adaptability.

We recommend reviewing and refining your marketing plan every few months to:

  • Adjust strategies based on performance data.
  • Test new marketing channels and tactics.
  • Optimize budget allocation for maximum ROI.

Bespoke Marketing Plan Services

Our Expertise

With extensive experience across industries, including Patient Engagement Solutions, we offer:

  • Free 30-Minute Consultation: Discuss your marketing goals and strategies.
  • Customized Marketing Plans: Receive a tailored marketing strategy aligned with your brand and business objectives.
  • Data-Driven Insights: Get detailed market research and competitive analysis to support your decisions.
  • Marketing Plan Templates: Download fully structured templates that simplify the process of creating your marketing strategy.
  • Courses on Marketing Strategy: Learn how to develop a high-impact marketing plan step by step.
  • Training on Digital Marketing: Access expert-led courses on marketing via social media, SEO, paid advertising, and more.
  • Platform-Specific Marketing Guides: Master marketing strategies for platforms like Google Ads, Facebook, LinkedIn, TikTok, and Instagram.

About Us

Avvale Consulting is a leading consultancy in London, UK. With a track record of supporting over 300 startups globally, we specialize in marketing plans, branding, and growth strategies.

Whether you're launching a new brand or scaling an existing one, our templates, courses, and consulting services will help you achieve your marketing goals. Download your marketing plan template today and take the first step toward growing your brand.

Next Steps and FAQs

# Frequently Asked Questions (FAQ) about Creating a Patient Engagement Solutions Business Marketing Plan ###
1. What is a Patient Engagement Solutions business? A Patient Engagement Solutions business focuses on providing tools, technologies, and services that enhance the interaction between healthcare providers and patients. This may include patient portals, communication platforms, mobile applications, and educational resources designed to improve patient involvement in their healthcare journey. ###
2. Why is a marketing plan essential for a Patient Engagement Solutions business? A marketing plan is crucial for defining your target audience, outlining your unique selling propositions, and establishing strategies to effectively reach and engage patients. It helps you allocate resources efficiently, track progress, and adapt to changing market dynamics, ultimately driving growth and improving patient outcomes. ###
3. Who should be included in my target audience for patient engagement solutions? Your target audience may include healthcare providers (hospitals, clinics, private practices), healthcare administrators, IT professionals in healthcare, and patients themselves. Understanding their needs and pain points is essential for developing effective marketing strategies. ###
4. What key components should be included in my marketing plan? A comprehensive marketing plan should include the following components:
- Market Analysis: Research on industry trends, competitors, and target audience.
- Goals and Objectives: Clear, measurable targets for your marketing efforts.
- Marketing Strategies: Tactics for reaching your audience, including digital marketing, content marketing, social media, and partnerships.
- Budget: An outline of expected costs and how resources will be allocated.
- Metrics for Success: Key performance indicators (KPIs) to evaluate the effectiveness of your marketing efforts. ###
5. How can I effectively reach healthcare providers in my marketing efforts? Consider using targeted content marketing, industry-specific email campaigns, webinars, and participation in healthcare conferences. Building relationships through networking and partnerships can also enhance your visibility and credibility in the marketplace. ###
6. What role does digital marketing play in promoting patient engagement solutions? Digital marketing is vital for increasing your visibility, generating leads, and engaging with your audience. Strategies such as search engine optimization (SEO), pay-per-click advertising, and social media marketing can help you reach potential clients effectively and build a strong online presence. ###
7. How can I measure the success of my marketing plan? Success can be measured using various metrics, including website traffic, lead generation, conversion rates, customer feedback, and overall sales growth. Regularly reviewing these metrics allows you to refine your strategies and improve your marketing effectiveness. ###
8. What are some common challenges in marketing patient engagement solutions? Common challenges include competition from established providers, educating potential clients about the benefits of your solutions, and ensuring compliance with healthcare regulations. Addressing these challenges requires a well-researched marketing strategy and a strong value proposition. ###
9. How can I ensure compliance with healthcare regulations in my marketing plan? It's essential to stay informed about regulations such as HIPAA (Health Insurance Portability and Accountability Act) and other relevant guidelines. Consulting with legal experts in healthcare and incorporating compliance checks into your marketing processes can help mitigate risks. ###
10. What resources are available for developing my marketing plan? Numerous resources are available, including online marketing courses, industry reports, templates for marketing plans, and professional marketing consultants with experience in the healthcare sector. Engaging with industry forums and networks can also provide valuable insights and support. By addressing these frequently asked questions, you can gain a clearer understanding of how to create an effective marketing plan